For plumbers
The paperwork is the job that never ends.
We do it by hand, then automate it.
Hours stolen by paperwork are the hours your shop should be on a callout, pricing a quote, or chasing a delivery window. Callouts that hand off between phone and duty rota. Quote turnaround that loses the lead by midweek. Materials follow-up with the merchants eating a Tuesday afternoon. Scheduling re-typed from the diary every morning. The independent plumbing shops we talked to this month all named the same four. We pick one, run it by hand alongside your crew for a couple of weeks, and only then build the workflow that gives the hours back.
The method, in three
Three steps. In a fixed order. No demo on day one.
Same four-step method as the home page, condensed to the three that a plumbing shop actually feels. The audit and the build are still there — they just run after the manual pass.
- STEP 01
Spend a morning alongside your team
We come in on a real day. We watch the after-hours callout come in by phone, get re-typed into two systems, and lose track of between two inboxes before the dispatcher ever sees it. The workflow is mostly paper, mostly in someone’s head. We name it together.
- STEP 02
Run it by hand, alongside your team
For two or three weeks we do it ourselves — the quote turnaround, the materials follow-up with the merchants, the morning scheduling re-type — alongside the people who already carry it. Same tools, same headaches, real customers.
- STEP 03
Only then automate, against the audited baseline
If the manual pass proved the hours, we scope the agent or Make flow against that baseline. If it didn’t, the engagement still paid for itself — and you keep the receipts.
Start with a sentence
Tell us what your shop is doing by hand today.
Name the one workflow that costs your dispatchers the most hours. We will read everything that lands in this inbox and tell you, within two working days, whether it is the one we would pick — and when we could come in alongside.
- Licence #, service-area postcode, current job-tracking tool — all optional, all on the form so we can scope the workshop to your shop.
- Submissions flow into Punchlist Studio’s inbox the same way every other lead on this site does.
- NDA before the workshop if your pricing, customer list, or job notes are sensitive.
Bring us the workflow
The single workflow your shop is losing the most hours to. We will do it by hand first.
Save a seat on the first 10 with a thirty-second form. We reply within two working days.
Reading the trade's volume? Open the after-hours-quote-turnaround one-pager to see the recipe we run by hand first.
Reading the after-hours case in detail? Read the after-hours-quote-handover write-up — the same Saturday handover, tabulated to the quarter hour before any code was written.